Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dani0812
Level 7

Can’t load nor install Disney Plus to my channel

I’m at Taiwan ,but I can’t install Disney to my channel…very wired… even using US VPN..

0 Kudos
2 REPLIES 2\
renojim
Community Streaming Expert

Re: Can’t load nor install Disney Plus to my channel

The discussion of VPNs isn't allowed here.  Disney decides where to make their channel/app available on Roku devices.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
atc98092
Community Streaming Expert

Re: Can’t load nor install Disney Plus to my channel

Your Roku account is likely based in Taiwan as well. Disney only offers their channel in specific locations, and both your account and your device must be in a supported location, so using a VPN won't make a difference for where your account is based. And beyond that we aren't mentioning VPN again.

Even if Disney+ is available for users in Taiwan, they must also mark their channel in the Roku Channel Store as available there as well. So don't base your belief it's available on Roku based on its availability on different devices. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos