Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ooicedeepoo
Level 8

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

Come ON Roku it has been almost a month and a half and due to lousy testing there are a massive amount of you silent customers that are frustrated. My kids keep asking when is the Roku going to work again and I can't answer them.

End this fiasco, fix your products!!

keen
Level 9

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

@RokuDanny-R could we re-enable access to the last v9 release so we can rollback?

gk802
Level 10

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

@RokuDanny-R  It's long past time that this issue was responded to with some type of status update.

properteru
Level 7

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

Can confirm that I've been having this issue and its driving me absolutely NUTS. I'm not technically inclined like some of the other users here and it was impossible for me to figure out what the issue is. Sound cuts out for a fraction of a second every 10-20 seconds. I use jellyfin and roku media player. Its a huge reason I even have a roku. This is very lame. Please help roku!

keen
Level 9

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

a rollback option would be really good for those of us.   broken volume control, broken audio.  v10 is broken.

 

roku user since 2013, guess it's time to start looking for other options.

Emissary35
Level 13

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

I'm so sick of Roku and there useless FORCED updates that you can't rollback whenever there is an issue. Every new update breaks something that used to function before, the people making the software do not properly test it before they FORCE a new release on everyone!

 

Then when issues are reported they IGNORE customer complaints for MONTHS! The issues still exists after nearly two months of being complained about, when is Roku going to fix this or even give a response? Absolutely PATHETIC customer support!

 

The most we'll get on these forums is eventually (maybe) that Roku Danny guy will show up pasting the same scripted robotic response asking you to provide your serial number and then nothing gets corrected. Roku programmers don't know what they are doing and the customer support either deliberately ignores these issues or they are completely incompetent to fix them!

 

There needs to be a new option created to ROLLBACK any new updates so that when the next bad update breaks a function Roku users can downgrade back to the previous version while Roku takes six months to finally fix it! This way we aren't stuck with broken features and frustration!

 

Roku, you guys REALLY need to get your act together because the way you presently function is NOT acceptable by any business model with how customer complaints are ignored for extremely long periods of time, and issues go unresolved for months!

Nat2021
Level 9

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

Now MP4 videos are affected too with this audio dropout, so both MKV and MP4 video files have this issue we really need a solution to this please can you put this forward to your tech teams thank you.

Nat2021
Level 9

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

A media player update just dropped I updated and restarted seems okay for now.

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Avrution
Level 9

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

What version should that be?  Mine is 5.5 build 9, no updates available and the issue is happening

ooicedeepoo
Level 8

Re: Audio dropouts with HE-AAC on Roku Media Player (RokuOS 10)

It's still broken on both off my Rokus. Roku, I can't tell you how much bad will this has built up in me towards your company. I have invested so much time and energy getting everything just right in my libraries to use Roku Media Player, gotten my whole family to use it and just feel so devalued and disrespected that you have left them broken for so long.