Channels & viewing

[LemonGinger]

My Roku Express only lists "Apple TV + Screeners" channel.  This channel is meant for press and will not allow me to use my subscription.  There is a link to "Watch on the Apple TV app" on the bottom of the screen but that doesn't do anything.  I have tried updating the software, and resetting my Roku but nothing works.

My other Roku offers the standard Apple + channel and I have no trouble watching from that one. Any suggestions?

[makaiguy]

What is the Roku model and model number of the one that can't get Apple Plus?

Apple lists their app as compatible with the Roku models below.
(Check your Roku model number via Settings > System > About)
List current as of February 7, 2022 - See Source link for any updates.
Source: https://www.apple.com/apple-tv-app/devices/

DEVICE NAME           MODEL NUMBER(S)
Roku Smart Soundbar   9100X
Roku 4K TV            6000X, 7000X, A000X, C000X, G000X
Roku 8K TV            E000X
Roku TV               8000X, D000X
Roku Smart Soundbar   9101X, 9102X
Roku Express          3900X, 3930X, 3940X
Roku Express+         3910X, 3931X, 3941X
Roku HD               3932X
Roku Streaming Stick  3600X, 3800X, 3820X
Roku Streaming Stick+ 3810X, 3811X, 3821X
Roku Premiere         3920X, 4620X
Roku Premiere+        3921X, 4630X
Roku Ultra            4640X, 4660X, 4661X, 4670X, 4800X
Roku Ultra LT         4662X
Roku 2                4210X, 4205X
Roku 3                4200X, 4230X

The letters following the model numbers are sales distribution codes and do not matter for this determination.

[anajilly]

Me too. Wtf. It used to work, and now it doesn’t.

[RokuLianna]

Hi @anajilly

Welcome to the Roku Community!

Does the issue only occur on Apple TV Plus or across other channels installed on your Roku device?

Have you tried removing the affected channel Apple TV Plus and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

[Mark90210]

I am not sure the model but if I get the apple screeners i should be able to apple tv+

[Mark90210]

Only with Apple TV+