Forum Discussion

GryHdz's avatar
GryHdz
Newbie
9 months ago
Solved

Unable to adjust Floodlight camera brightness. No accessories option on Settings

We CANNOT find the area to adjust the brightness of the flood light on our deck camera/Floodlight.  There is no accessories in setting.  It was there before! What gives?  Trying to adjust how long th...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Community users,

    Greetings from the Roku Community!

    We want to follow up on fixing the problem with your Roku Floodlight camera, where you cannot see the accessories option. Kindly follow the troubleshooting steps below:

    Factory reset your  Roku Floodlight camera SE

    1. Plug in your camera if not already powered on
    2. Press and hold the Setup button for 10 seconds
    3. Wait at least 30 seconds for your camera to restart
    4. After a successful reset, you will see a blue pulsing status light on your camera.

    In addition, if you are having trouble factory resetting it manually, you can delete the Floodlight camera directly from the app by following these steps:

    1. On the Home screen, select your Floodlight Camera SE
    2. Tap Settings 
       
    3. Scroll down and tap Delete device
    4. Tap Delete or Yes to confirm your selection

    Setup the device again:

    1. Open the Home screen 
       
    2. Tap the plus sign from the navigation bar 
       
    3. Select Add device
    4. Select Cameras & doorbells category and then choose Floodlight Camera
    5. Follow the on-screen instructions

    For more details, please visit our Roku Support article: How to set up your Roku Floodlight Camera SE

    Please let us know if this helps you to resolve your issue.

    Regards,
    Riamie

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
10 months ago

Hi HammerJ,

Welcome to the Roku Community!

I noticed in your post that you are having an issue with your Roku Floodlight. I would be more than willing to help you with this.

To thoroughly investigate this issue, could you please provide additional details about it? In the meantime, I suggest you try the following.

Restart your Floodlight:

  1. Locate the breaker switch that controls power to your floodlight camera
  2. Flip the switch to the OFF position
  3. Wait 10 seconds
  4. Flip the switch to the ON position
  • Warning: If you are unsure which breaker switch controls your floodlight camera or you are uncomfortable with the steps, contact a licensed electrician for assistance.

We look forward to your response.

Regards,
Riamie

HammerJ's avatar
HammerJ
Reel Rookie
10 months ago

I’ve done all of this, I’ve spent countless hours on the phone with the useless customer support. Sitting for hours waiting for a resolution and  then the live chat disappears….  The issue was supposedly escalated to the engineering team but it’s been almost a year now and I’ve Got no resolution to my issue. What a waste of time and $100 that I’ll never get back. 

  • EricT73's avatar
    EricT73
    Reel Rookie
    10 months ago

    After trying cycling the power and even rechecking the wiring, I finally took mine back to where I bought it and got a refund and purchased another to try. I’ve bought 6 total, with 2 of them being “bad” from the get go that I ended up returning. 

    • Kchesse's avatar
      Kchesse
      Reel Rookie
      10 months ago

      I have the very same issue going on with my floodlight cam.  Light icon and accessories tab disappeared...now error code 30 and wont come online.  $100 down the drain...just waiting on the other 3 to pull the same stunt.  Doorbell cam cones and goes as it pleases.  Error 20202 for that one.  Rebooted internet, cut power, reset, and reloaded the app.  ROKU has a lot of explaining to do.  They keep asking me to update the TV box...but that won't accept updates.  Their firmware has me looking to Google or a wired in set of cameras to a central monitoring unit.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi HammerJ,

    Thanks for the response!

    Could you please provide us with more details about your Roku Floodlight issue? Any additional information will help us examine your concern more closely. Thank you for your cooperation.

    We look forward to your response.

    Regards,
    Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi SGifts22,

    Welcome to the Roku Community!

    We would be more than willing to assist you with your concern about your Roku Floodlight Camera SE.

    Let's see if this will work for you. Kindly follow the troubleshooting process below.

    Factory reset your Roku Floodlight Camera SE:
    IMPORTANT: If a micro SD card is installed in your camera, remove it before performing a factory reset.

    1. Plug in your camera if not already powered on
    2. Press and hold the Setup button for 10 seconds
    3. Wait at least 30 seconds for your camera to restart

    After a successful reset, you will see the status light on your camera flashing red.

    Connect your floodlight camera to the Roku Smart Home app:

    1. Add your floodlight
      • Tap the plus sign from the navigation bar and select Add device
      • Select Cameras & doorbells and choose Floodlight Camera
      • Follow the steps in the app to install and mount your floodlight. For help with installation and mounting, reach out to a licensed electrician and refer to the mounting tips for Roku Smart Home cameras.
      • Once your floodlight is powered, it will stay on for 30 seconds and the camera will begin flashing red
    2. Add your camera
      • Lift your camera from the motion sensor and press the SETUP button on the camera
      • Listen for "Ready to connect". When you hear the phrase, check the box and tap Next
    3. Connect to Wi-Fi
    4. Scan QR code
      • Hold the QR code on your phone about 5 inches from the camera and listen for "QR code scanned. Please wait.". When you hear the phrase, check the box and tap Next.
      • Learn what to try if your camera cannot scan the QR code
    5. Finish setup
      • After you hear “Setup completed”, the status light turns solid blue and your camera is ready to use
      • Name your floodlight camera and press Finish

    For more details please visit our Roku Support article: How to factory reset your Roku Smart Home device | How to set up your Roku Floodlight Camera SE

    We highly recommend you try the suggested troubleshooting above. Please let us know if the issue is persistent.

    Regards,
    Riamie