Cameras & doorbells

[ZainabAbuoun]

Just bought a subscription for two cameras. My subscription doesn't show up. I reinstalled both cameras and nothing! Took my money and I get nothing!

[RokuEuniceL · Accepted solution]

Hi @ZainabAbuoun,

Greetings from the Roku Community!

We're glad to assist you with your problem with your Roku Smart Home subscription that is not reflecting. Please go to the Roku Smart Home Subscription page or here. Under the Manage subscriptions section, unselect the camera and reselect the camera that you want to have a subscription for. Select continue and select Update subscription. A confirmation will appear that the subscription has been updated. This will ensure that the subscription has been selected, updated, and applied.

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice