Cameras & doorbells

[Jduffie01]

Nope! Waste of money!

[RokuDanny-R]

Greetings @Champsqueen 

Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home device.

Please see my previous post above for troubleshooting steps regarding your Roku Smart Home Camera and keep us posted what you find out. We will be more than happy to assist further if you need more help. We look forward to hearing back from you.

Thanks,
Danny

[Jduffie01]

Been there done that. Then Roku said they couldn’t fix it and to return to Walmart. Walmart won’t take it because we no longer have the box. Waste of money.

[breynold76]

Same useless scripted response everyone gets from Roku.

[breynold76]

Roku: could you please do a factory reset of your Roku device.

Customer: like I already explained to you multiple times. I have already done that and power cycled the device as well. It still has the same problem.

Roku: Ok that is great, could you please factory reset your device.

It is like their brain cannot do a thought process outside the script they are reading.

[RokuCarly]

Thank you for posting here in the Roku Community, @breynold76!

Firstly, we sincerely apologize for any inconvenience this may have caused you and we'd be more than happy to assist you with regard to your Roku Smart Home Camera suddenly going off.

If you are having the same issue as posted on this thread, please let us know what specific troubleshooting methods you've already performed to try and resolve this so we can suggest further steps to help you utilize your cameras again. Also, please let us know when you start seeing this behavior.

We'll be anticipating your response as we are more than eager to find you the best resolution possible.

Best regards,
Carly