Cameras & doorbells

[Jose051]

So lo ace

[Redbone_43]

I am experiencing the same issue. I have had the wired outdoor camera for 6 months. It connected to my WiFi network and has worked, with the exception of having to restart and reconnect to the camera several times, pretty well. About 2 weeks ago my WiFi router had to be replaced, so I now have a new router, which means a new network and password. I couldn’t get my camera to reconnect to the new network so I followed instructions I found on this site to reconnect. I was instructed to delete the device and re-link it to my app. As the original poster stated in his statement, my camera will not reconnect. I press the setup button but it doesn’t work. I have pressed and held the button for as long as 30 seconds but no luck. The app says I will hear “Ready to Connect” but I don’t. 

Nothing will work to reconnect. Please come up with a way to reset the camera to allow it to reconnect

[RokuReynan-L]

Hi, @Redbone_43.

Thanks for getting back to us! 

Thanks for letting us know that you're having an issue with your camera. We'd like to know more about this.

Is there any status light on the camera? If it doesn't have, please try to plug in the camera on another power outlet.

Please keep us posted.

Thanks,
The Roku Community Team

[Redbone_43]

The camera powers on. The issue is that I only get a red light. It doesn’t turn blue, it stays red. It makes no difference if I press the setup button or hold it down for at least 1 minute. The camera doesn’t respond 

[Redbone_43]

I haven’t received any further response concerning my on going issue. I have done all the things to try to reconnect my camera but none of them work. I am left with no alternative but to get the competitors product. My camera is only 6 months old. It shouldn’t be this hard to get it reconnected, but it is

[RokuReynan-L]

Hi, @Redbone_43.

Thanks for getting back to us!

Thanks for providing us with this information. We're here to provide some steps you can try.

Could you please try to unplug and replug the camera? Let's see if that would wok. 

Please keep us posted.

Thanks,
The Roku Community Team

[Redbone_43]

It has been plugged and unplugged more times than I can count. I can wait 30 seconds or 30 minutes, the result is the same. The instant I plug it back in, the light is red. There is no blue, there is no blinking. It turns red instantly. Once more, regardless of whether I wait 30 seconds or 30 minutes, the only color I get is red

THE POWER IS NOT THE ISSUE, ITS THE INABILITY OF THE CAMERA TO RESET

[RokuReynan-L]

Hi, @Redbone_43.

Thanks for your response!

Since the issue persists, we'll send you a private message to further assist you with this.

We'll wait for your response.

Thanks,
The Roku Community Team

[Redbone_43]

Thank you. I appreciate your attention to my issue

[RokuReynan-L]

Hi, @Redbone_43.

Thanks for getting back to us! 

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
The Roku Community Team