Cameras & doorbells

[swagare2]

I have micro sd cards in my Roku interior cameras and after few days or weeks the Roku camera will say sd card not available or missing. I’d have to take them out and reformat them and put them in again. Tried two different sd card brands, still having this issue. Anyone else have this problem or solution? Thanks.

[P4121212x]

I’m having the same issue. 4 cameras that all have SD cards were working just fine, now undetected. Formatting, reinstalling, restarting cameras has zero effect. 

[RokuTakashi]

Hi, @P4121212x @swagare2 

Thanks for posting here in the Roku Community.

We acknowledge the difficulties you have encountered with your Roku camera regarding SD cards and appreciate your efforts to address this issue. To facilitate a thorough review, we would like to collect additional information to enable our team to examine the matter more closely.

• What specific Roku camera model are you having issues with?
• When did you first encounter the issue?

Additional significant information that we'd like to request are the following:

• Firmware version:
• Mac address of the device:
• Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log.)

We hope to hear back a response along with the requested details above.

Best wishes,
Kash

[damandbass]

Same problem. I have three cameras total. 1 Indoor Camera Indoor 360 that never has this problem. But I have 2 Indoor Camera Smart Indoor Camera SE version CS1000X (firmware 6.1.0 build 48-FD) that seems to lose the SD card every other day. Then I have to reinsert it, and format it. I've also tried a different brand SD card with the same result. I replaced the original short micro usb cable with a long one from Amazon. Thinking that was the problem, I tested it with the original short cable for a couple of days with the same result.

[RokuRiamie-D]

Hi @damandbass,

Welcome to the Roku Community!

Thank you for bringing to our attention that your 2 Indoor Camera SE keeps disconnecting from your microSD card. We would like to take a closer look into this issue.

 We recommend you try the following:

1. Make sure the Roku Smart Home app and camera firmware are up to date.
2. Ensure you're using the suggested size microSD card.
   • Note: We recommend using cards in FAT-32 format that are 8GB,16GB, or 32 GB.
3. Check to see if another device will recognize the microSD card (i.e. another camera, computer, etc.)

If the issue continues, please let us know.

Cheers,
Riamie

[NotJustMe]

Same issue. No solution. 

[JackRaven24]

Same issue here.

Looking at the recording on the SD cards, it seems to have started in late July 2004.

My guess is the new firmware did the same thing to all 4 CS1000X cameras.

Also seems to have caused the cameras to stop working every 14 seconds, but only while viewing on a Roku device. All other devices that I view the cameras on(phones and tablets) don't have this problem.

Pretty funny that the reason I got these devices(interoperability with Roku streaming devices) is now the problem I have with them.

[RokuReynan-L]

Hi, @JackRaven24.

Greetings from the Roku Community!

We appreciate you letting us know that your camera does not recognize the SD card. We're here to provide some steps you can try.

Here are the troubleshooting steps:

1. Make sure the Roku Smart Home app and camera firmware are up to date.
2. Ensure the user is using the suggested size microSD card.
   • Note: We recommend using cards in FAT-32 format that are 8GB,16GB, or 32GB.
3. Reformat the microSD card.
4. Remove the microSD card, power cycle the camera, then reinsert the microSD card.
5. Remove the microSD card, factory reset the camera, then reinsert the microSD card.
6. Check to see if another device will recognize the microSD card (i.e. another camera, computer, etc.).

Furthermore, you may visit this support article on how to install a micro SD card in your Roku Smart Home camera

If the issue persists, please let us know. We'll assist you further.

Thanks,
Reynan