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alemaster2016's avatar
alemaster2016
Channel Surfer
2 years ago
Solved

Outdoor Camera SE will not hold a charge

My outdoor camera SE will not hold a charge. I've had it for only a few months and now suddenly it will not hold a charge for more than week before it's completely dead. It doesn't give us any batter...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here at the Roku Community, olderguy!

    We sincerely regret to hear about all the trouble this may have caused you. No worries. We're here to find you the best resolution possible.

    May we first know if you have a subscription? In this case, you must enable the detection settings for motion and sound under Settings to help you record live events. 

    You can set your Smart Home camera to record an event when it detects motion and/or sound. If neither detection setting is enabled, the camera will not record events. Follow the steps provided below to help you change your detection settings for motion and sound in the app: 

    1. Select your camera from the Home screen
    2. Tap Settings in the corner
    3. Tap Event Recording
    4. Toggle each detection setting on or off

    For further details and instructions, visit our Support link How to set up and view recordings on your Roku Smart Home camera

    Kindly keep us posted on how it goes, and we'd be more than happy to further assist you with this!

    Kind regards,
    Carly