Not recording video indoor cameras
My cameras have randomly stopped recording videos and are only taking pictures it started to work fine last night around midnight and this morning it’s back to only pictures anyone having this issue ...
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My subscription is up to date.
The recording events were working fine then one day there was an error code and neither of my cameras were working at all. Could not remove cameras from app, even unplugging cameras and plugging them back in didn't work. Finally had to uninstall app then reinstall. That seemed to fix the problem. Cameras have been working fine except they are not automatically recording events. I've turned sensitivity all the way up. When I watch the cameras it's tracking movement however the difference I notice is that the movement is in a purple box vs. a green box like it was before. I have EVERY detection checked.
Sound events ON
Motion events ON
Person check
Pet check
Package check
Vehicle check
Other motion check
These devices are only one month old and my phone is a Samsung 24 and is just a few weeks old. The cameras were working fine on this phone originally.
Can someone help please help.
Estoy igual y nadie me ayuda a soluciinar
