Forum Discussion

Lizzzarde's avatar
Lizzzarde
Channel Surfer
11 months ago
Solved

Not receiving event notifications on Roku Smart devices

Reading the long strings about people having the issue of their doorbell not sending notifications, combined with me having the same issue, tells me I may have purchased the wrong brand. 

I've gone through all the recommended steps since installing, and yet still, no notifications. Yes, everything is set up properly. Is there anyone out there who has actually had resolution for this problem, or did you just give up on ROKU entirely? If you found a solution that works, let me know.

Liz

  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi Lizzzarde,

    Thanks for your first post in the Roku Community!

    We saw your post that you are not getting notifications from your Roku Video doorbell on the Roku Smart Home app. Don't worry, I am more than willing to sort this out for you.

    Notification from your Roku smart home app will only be triggered if motion is detected from your Roku Video doorbell and if the doorbell's notification settings are set properly.

    Could you please check if there is an event recording on your Roku video doorbell? If there is an event recording, I suggest you try the following.

    How to choose your notifications:
    Use the steps below to choose the motion events that trigger a notification.

    1. Select your device from the Home screen
    2. Tap Settings in the corner
    3. Select Notifications
    4. Expand Motion events
    5. All events are checked by default. Uncheck any that should no longer trigger a notification. Choosing to only be notified for personal events, as seen in the example below, can reduce your notifications by as much as 70%.

    Choosing only person events can reduce notifications by as much as 70 percent

    How to choose what to record:
    To manage which events are recorded when a motion event is detected, follow these steps.

    1. Select your device from the Home screen. Make sure your camera is on and you can view the live stream.
    2. Tap Settings in the corner
    3. Select Event recordings
    4. Toggle on Record motion events
    5. Select Smart detection events instead of All motion events
    6. Tap Smart detection

    Tap smart detections

    1. Toggle off the event types you do not wish to record

    Toggle off the event types you do not want to record

    Please let us know if these step-by-step processes help you to resolve your concern.

    Regards,
    Riamie

  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi alewispete,

    Welcome to the Roku Community!

    Thank you for letting us know that you are having trouble getting event notifications on your Roku Smart Home app from your Roku Camera. No worries, we're here to help.

    Before we start, we would like to know if you are getting an event recording on your Roku camera.

    In the meantime, we recommend you try the following:

    1. Ensure that your Roku Smart Home app and device are up to date.
    2. Uninstall the Roku Smart Home app and reinstall it again.
    3. Try to install the Roku Smart Home app with another mobile device and see if the same issue occurs.

    For more details please visit our Roku Support article: How to use smart detection for your Roku Smart Home camera or video doorbell

    We hope you find this information helpful. Please let us know if the issue persists.

    Regards,
    Riamie

41 Replies

Replies have been turned off for this discussion
  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    11 months ago

    Hi Lizzzarde,

    Thanks for your first post in the Roku Community!

    We saw your post that you are not getting notifications from your Roku Video doorbell on the Roku Smart Home app. Don't worry, I am more than willing to sort this out for you.

    Notification from your Roku smart home app will only be triggered if motion is detected from your Roku Video doorbell and if the doorbell's notification settings are set properly.

    Could you please check if there is an event recording on your Roku video doorbell? If there is an event recording, I suggest you try the following.

    How to choose your notifications:
    Use the steps below to choose the motion events that trigger a notification.

    1. Select your device from the Home screen
    2. Tap Settings in the corner
    3. Select Notifications
    4. Expand Motion events
    5. All events are checked by default. Uncheck any that should no longer trigger a notification. Choosing to only be notified for personal events, as seen in the example below, can reduce your notifications by as much as 70%.

    Choosing only person events can reduce notifications by as much as 70 percent

    How to choose what to record:
    To manage which events are recorded when a motion event is detected, follow these steps.

    1. Select your device from the Home screen. Make sure your camera is on and you can view the live stream.
    2. Tap Settings in the corner
    3. Select Event recordings
    4. Toggle on Record motion events
    5. Select Smart detection events instead of All motion events
    6. Tap Smart detection

    Tap smart detections

    1. Toggle off the event types you do not wish to record

    Toggle off the event types you do not want to record

    Please let us know if these step-by-step processes help you to resolve your concern.

    Regards,
    Riamie

    • Grl33's avatar
      Grl33
      Newbie
      10 months ago

      This did not resolve my issues. Both my phones do not receive motion notifications anymore. 

      • Malisa324's avatar
        Malisa324
        Newbie
        10 months ago

        I’m having the Same issue with my doorbell and also the chime seems to be delayed. No one has been helpful with fixing the issue 

  • QueenAli's avatar
    QueenAli
    Reel Rookie
    10 months ago

    Good afternoon, Liz

    I am having the same issue and I just purchased my wireless doorbell last week. Were you able to get your issue resolved? If so, can you please let me know what you did, so I can fix mine. Thank you!

    Respectfully, 

    Malika

    • sfleming30's avatar
      sfleming30
      Reel Rookie
      10 months ago

      I am having the same issue...the chat instructions did not help. I have had my doorbell camera over a year now.

  • Sappy4179's avatar
    Sappy4179
    Channel Surfer
    10 months ago

    I have been having same issues with doorbell and all other cameras for several days now. I am slowly switching over to blink cameras because of the on going issues with my Roku Cameras. Their support chat has been leas than helpful as well. 

  • Ashleyama's avatar
    Ashleyama
    Newbie
    10 months ago

    Hi, my camera is not sending me notifications. I use this as my baby cam. I need notifications. I checked everything and everything is on. I’m not sure why I am not getting notifications. Please help!! 

  • Lopez1711's avatar
    Lopez1711
    Channel Surfer
    10 months ago

    Iam not receiving any notifications on my phone whenever my doorbell camera detects anything, I have to go to events to see all the clips of all the notifications I didn’t receive. Yesterday I was receiving them but all day today nothing. I have all my notifications settings on and I already restarted the doorbell and updated app and still nothing. Can someone help me fix this issue.

    • NicoletteC's avatar
      NicoletteC
      Newbie
      10 months ago

      This also happened to me yesterday . I contacted support and they said a lot of people are having this problem and they are working on trying to get it fixed . It still wasn’t fixed when I left for work this morning . 

      • Lopez1711's avatar
        Lopez1711
        Channel Surfer
        10 months ago

        Mine wasn’t working this morning, I started receiving notifications after 12pm. They probably fixed it already. 

  • NicoletteC's avatar
    NicoletteC
    Newbie
    10 months ago

    Hello . My wireless camera is not sending notifications to our phones when motion is detected or the doorbell is pressed . When I go into my detection settings it only shows motion detection sensitivity . I have also done everything from deleting the app to deleting my camera .

  • jthompson527's avatar
    jthompson527
    Reel Rookie
    10 months ago

    I am no longer receiving alerts on my iphone smart home app for my doorbell and floodlight. They record all motion but no alerts. I was getting them and they stopped. I checked all settings and all alerts are allowed/permitted/turned on. I have the detection setting turned up to 100. I have deleted the app reinstalled it signed out turned off the cell phone reinstalled it reset all the cameras nothing works. I've gone through every step you've put on this for him. Now what? Thank you

    • jthompson527's avatar
      jthompson527
      Reel Rookie
      10 months ago

      forgot to add that all of the cameras and the app are updated with the latest firmware. The doorbell camera is only two weeks old.

  • alewispete's avatar
    alewispete
    Newbie
    9 months ago

    followed all steps for no notifications on se cameras and this still does not work. what is next??

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi alewispete,

      Welcome to the Roku Community!

      Thank you for letting us know that you are having trouble getting event notifications on your Roku Smart Home app from your Roku Camera. No worries, we're here to help.

      Before we start, we would like to know if you are getting an event recording on your Roku camera.

      In the meantime, we recommend you try the following:

      1. Ensure that your Roku Smart Home app and device are up to date.
      2. Uninstall the Roku Smart Home app and reinstall it again.
      3. Try to install the Roku Smart Home app with another mobile device and see if the same issue occurs.

      For more details please visit our Roku Support article: How to use smart detection for your Roku Smart Home camera or video doorbell

      We hope you find this information helpful. Please let us know if the issue persists.

      Regards,
      Riamie

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        7 months ago

        Hey everyone,

        We're locking this thread because the info here might be outdated.

        If you're still having trouble, try searching the Community forums. You might find a thread with newer info.

        If you can't find anything, just start a new thread!

        We're here to help.

        Thanks, The Roku Community Team