Not receiving event notifications on Roku Smart devices

Hi Lizzzarde,

Thanks for your first post in the Roku Community!

We saw your post that you are not getting notifications from your Roku Video doorbell on the Roku Smart Home app. Don't worry, I am more than willing to sort this out for you.

Notification from your Roku smart home app will only be triggered if motion is detected from your Roku Video doorbell and if the doorbell's notification settings are set properly.

Could you please check if there is an event recording on your Roku video doorbell? If there is an event recording, I suggest you try the following.

How to choose your notifications:
Use the steps below to choose the motion events that trigger a notification.

1. Select your device from the Home screen
2. Tap Settings in the corner
3. Select Notifications
4. Expand Motion events
5. All events are checked by default. Uncheck any that should no longer trigger a notification. Choosing to only be notified for personal events, as seen in the example below, can reduce your notifications by as much as 70%.

How to choose what to record:
To manage which events are recorded when a motion event is detected, follow these steps.

1. Select your device from the Home screen. Make sure your camera is on and you can view the live stream.
2. Tap Settings in the corner
3. Select Event recordings
4. Toggle on Record motion events
5. Select Smart detection events instead of All motion events
6. Tap Smart detection

1. Toggle off the event types you do not wish to record

Please let us know if these step-by-step processes help you to resolve your concern.

Regards,
Riamie

Hi alewispete,

Welcome to the Roku Community!

Thank you for letting us know that you are having trouble getting event notifications on your Roku Smart Home app from your Roku Camera. No worries, we're here to help.

Before we start, we would like to know if you are getting an event recording on your Roku camera.

In the meantime, we recommend you try the following:

1. Ensure that your Roku Smart Home app and device are up to date.
2. Uninstall the Roku Smart Home app and reinstall it again.
3. Try to install the Roku Smart Home app with another mobile device and see if the same issue occurs.

For more details please visit our Roku Support article: How to use smart detection for your Roku Smart Home camera or video doorbell

We hope you find this information helpful. Please let us know if the issue persists.

Regards,
Riamie