Hi @Mcmanusmisty,
Greetings from the Roku Community!
We value your inquiry and interest in learning more about not being able to play downloaded videos. We will work with you to know what went wrong so we can assist you further and fix the issue. Please provide us with more details so we can determine why this is happening:
- What is the brand, model, and current OS version that your mobile phone is running?
- Are you getting any error messages or error codes while trying to play the downloaded file?
- When did the issue start?
- Were you able to play the downloaded files before, or was this happening even after the first set-up?
- Have you tried updating the firmware of your Roku Smart Home app and the software on your mobile phone?
Please elaborate on the issue that you are experiencing so we can further assist you. We'll be waiting for your response.
Best regards,
Eunice
Eunice L.
Roku Community Moderator
