Forum Discussion

NEM's avatar
NEM
Reel Rookie
10 months ago
Solved

My Wireless Roku Camera stopped working

I brought my wireless outdoor camera inside to charge. It is not charging, no blinking lights. I did everything I could think of. Also, the base doesn't pair with the camera any more. I did the reboo...
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi NEM,

    Welcome to the Roku Community!

    We get that your Roku Outdoor Camera SE is not charging. We would be more than willing to provide you with additional troubleshooting steps for this issue.

    Kindly follow the details below.

    • Please make sure that you are plugging the Roku Outdoor Camera SE  directly into the Roku Base Station.
    • Try using a different charging cable (Micro USB plug type)
    • If the camera flashes red, when connected to a charging cable but the battery level still shows 0% in the app, this is likely not a hardware defect. Try re-pairing the Roku Outdoor Camera (Battery)  with the Base Station.
    • If it has already been set up successfully, make sure the camera has the latest firmware installed.
    • Manually switch the camera on/off using the power switch on the back of the camera.

    If the camera is still not flashing red when connected to a charging cable, please let us know.

    We look forward to your response.

    Regards,
    Riamie

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
10 months ago

Hi NEM,

Thanks for the update and we are sorry for the late response.

We appreciate you for taking troubleshooting and trying to fix your Roku camera. We are more than willing to assist you further.

Could you please tell us when and where you purchased this Roku Outdoor Camera SE? We would also like to provide you with further details on DM, so if you don't mind, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

We look forward to your response.

Regards,
Riamie

NEM's avatar
NEM
Reel Rookie
10 months ago

I have done everything I can think of including all the suggestions from Roku. (see previous messages) Nothing is working.

I would like someone from Roku to give a solution to this problem. How about sending me another wireless camera, as I believe this one is defective.

Thank you.

  • Gabby480's avatar
    Gabby480
    Binge Watcher
    10 months ago

    The support team here is worthless. They all tell you to do the same thing over and over. I’m junking my Roku and moving on to something that actually works. Roku is the most expensive camera out there and the worse. 

    • NEM's avatar
      NEM
      Reel Rookie
      10 months ago

      Gabby480

      I think that's the best advice I've gotten so far. Thanks. I think Roku support is useless. I wouldn't have sent any messages to them if I thought they were just going to tell me to do all the things I've already done!! Thanks for your response.

      • Mayellinromero4's avatar
        Mayellinromero4
        Reel Rookie
        8 months ago

        They never give support