Cameras & doorbells

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Inside and Outside Camera Pairing Issue

I bought my cameras the 2 inside and the wireless outside during the black Friday sale. My cameras were working perfectly up until the end of last month or this month. 

I noticed my bedroom and living room cameras were blinking blue (as of they are trying to pair). When I go to the smart home app, and click to watch live it doesn't connect and shows error codes 20 or 90. BUT it records motions still and allows me to watch recorded footage. 

I've turned off all cameras and reconnected all of them, they worked fine for several minutes and then right back to blinking blue. I've also gone into the app and turned one of them off and then back on and it corrects it self for a few minutes and then back to blinking. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Inside and Outside Camera Pairing Issue

Hi @Beauty_Eyes,

A warm welcome here in the Roku Community!

We understand you're having a problem with your Roku cameras. We're happy to assist you further. May we know how far your Roku camera is from your network? Did we recently make any changes to your network or network provider? Have you tried to restart your modem and router, as well as the Roku camera?

With detailed information, we will be able to assist you further.

Kind regards,
John

John
Roku Community Moderator
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