Initial setup not working of indoor camera

We appreciate you for joining us here at the Roku Community, UnhapyCustomer!

Thanks for raising your concern here, and we apologize for the inconvenience this may have caused you. 

In this case, you have to check the mark beside "Ready to connect" on your Smart Home app and then press the Next option. After doing so, set up your preferred network connection, and then a QR code will be prompted. You have to face the QR code at the front of the camera to scan it and then you'll hear the word "QR code scanned". Make sure to check the mark beside it. 

We'll be looking forward to your update on how it goes. 

Kind regards,
Carly

Hello! ShayN,

We're delighted that you have joined us here in the Roku Community!

Thank you for reaching out to us about your Indoor camera. We're pleased to assist.

• What troubleshooting steps have you tried so far to resolve the issue? 
• Is there any error message?

For more detailed information about Roku Indoor Camera, visit our Support page here: How to set up your Roku Indoor Camera SE

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Hi Dmoffett85,

Welcome to the Roku Community!

Thank you for bringing to our attention that your Roku camera is not connecting to the Roku Smart home app, even the brand-new Roku cameras. We would be more than willing to assist you with this concern.

We would like to know the following details below to further look closely into the issue.

• How far is your modem and router from your Roku cameras?
• What are your network frequencies? (For example, do you have 5 GHz and 2.4 GHz networks?)

In the meantime, we recommend you try the following:

• Restart your modem

1. Unplug it from the power source
2. Wait for 10 seconds.
3. Wait until the modem is completely loaded before you connect again the camera to the internet

• Check if your Roku Smart Home app is up to date
  

  Make sure the app is running the latest version by visiting your app store.

  • iOS: Open the App Store^® on your iOS device and search for "Roku Smart Home mobile app", or visit the online App Store and download the latest version.
  • Android: Open the Google Play^™ store on your Android device and search for "Roku Smart Home mobile app", or visit the online Google Play store and download the latest version.

We hope these troubleshooting steps help you to resolve your issue.

Regards,
Riamie