Cameras & doorbells

[AParker1]

Spoiler

We were setting up our Indoor Camera SE and 5 minutes after setting it up and getting it to work, my boyfriend and I wanted to move the camera to a different spot, so we unplugged it and moved it closer to our puppies kennel. After unplugging it the video pulled up an ERROR Code 90 and wouldn’t pull up any more video. We ended up trying to reset the device and it would pull up “unable to do this action,” or something like that, so we just removed the device. Now we’re unable to set it up at all and it will just have this constant red light. We have the correct wifi needed for this and it plugged up into the wall itself. We also have pressed and held the “SETUP” button for 10, 30, and 60 seconds at a time and it will do nothing for us. We’re just confused on what we did wrong and regret unplugging it completely. 

[RokuRiamie-D · Accepted solution]

Hi @AParker1,

Welcome to the Roku Community!

Thanks for letting us know that you're having trouble setting up your Roku camera again after moving it to a different spot in your home. We would be more than willing to sort this out for you.

Please be informed that error 90 is a device offline issue. Since this happened after you moved the camera, we suggest you try the following steps:

• Test your Wi-Fi range:

1. Tap Home from the navigation bar
2. Select your device
3. Tap Settings in the corner
4. Select Device info
5. Check the three bars to see the signal quality 

• Restart your camera:

1. Unplug the USB cable from the back of your camera
2. Wait 10 seconds
3. Plug the USB cable back into the power input port on your camera

After restarting your camera, restart also your router and modem, then set up the camera again. For reference, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

We hope these troubleshooting steps process help you to resolve your issue.

Thanks,
Riamie