Forum Discussion

Rorolaw's avatar
Rorolaw
Newbie
12 months ago

Indoor camera switched to live and now can't find HD option

My indoor camera suddenly switched to "live" and now I can't find the HD option to switch it over. I tried turning on and off and unplugging but nothing works. The HD option completely disappeared 
ARP4's avatar
ARP4
Reel Rookie
11 months ago

Hey Roku, can we get the HD option back on the camera's? I went from having a good HD picture to useless low resolution. Can you restore the HD option or do I need to switch to Ring?

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    11 months ago

    Hi Community users,

    Greetings from the Roku Community, and thanks for keeping us posted about this problem!

    We want to investigate your issue with the Roku cameras further since the HD option is gone. Can you please provide the following information below?

    • What troubleshooting steps have you taken so far?
    • May we have your Roku camera's Mac Address and Firmware version? Launching the Roku smart home app may require you to select the device/camera from the home screen, tap the gear icon or settings at the upper right-side corner, and select device info.
    • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

    We look forward to hearing from you soon.

    Thanks,
    John

    • Hucksdefeat's avatar
      Hucksdefeat
      Newbie
      11 months ago

      How about just rolling back the firmware update? I think the happiness, not to mention the security, of your end-users ought to count for something.

      • ARP4's avatar
        ARP4
        Reel Rookie
        11 months ago

        Yes I agree, they should roll back the firmware update. The suggestion by the moderator is a lot of work for paying customers. Might just be easier to switch to Ring or another service.