Cameras & doorbells

[Veronibaa]

Hello everyone! I have an indoor camera & when I first purchased it a few months ago it would automatically record whenever it detected motion, but now it just snaps a picture. I’ve tried deleting the app, restarting the camera & it still won’t record. I even went on the settings on the camera itself on the app & made sure the event recordings are on & still nothing. Any advice??

[Nooj]

I’m having the same issue on one of my mine aswell, and yes I have the subscription for anyone who thinks that could be the issue 

[RokuReynan-L · Accepted solution]

Hi, @Veronibaa and @Nooj 

Welcome to the Roku Community!

We appreciate you reaching us about having an issue with your camera not recording videos. We're here to help.

Could you please try removing the camera and setting it up again in your app?

Here's how:

1. On the Home screen, select your smart home device
2. Tap Settings
3. Scroll down and tap Delete device
4. Tap Delete or Yes to confirm your selection
5. Re-setup your camera

If the issue persists, please let us know.

Thanks,
The Roku Community Team

[Nooj]

It was fixed it for about a week, I work night shift so I rely on these cameras to keep an eye n my house. It says they’re video clips but when I click on it, it’s a picture. I bought my cameras as a 2 pack from Walmart and they used to be the exact same software. But now only one does color night vision and everything. They’re both the CSX1000 if you look at the sticker on the actual camera , but if you go into “device info “ in the smartphone settings they’re different 

[RokuReynan-L]

Hi, @Nooj.

Thanks for getting back to us! 

We understand that you're having an issue with your vent recordings. We're here to help.

Could you please try to uninstall and re-install the app? Let's see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community Team

[Veronibaa]

I reset the camera, deleted the camera on the app, deleted the app then reinstalled it & it’s still not recording when motion is detected

[RokuReynan-L]

Hi, @Veronibaa.

Thanks for getting back to us!

We appreciate you letting us know about this information. We're here to provide some steps you can try.

1. Confirm that detects motion and detects sound is turned on in the Events Recording setting.
   • Camera Live Stream > Settings > Event Recording
2. Turn the detection sensitivity to 100.
   • Camera Live Stream > Settings > Detection Zone

If the issue persists, please let us know. We're here to help.

Thanks,
The Roku Community Team