Forum Discussion

Helpme8's avatar
Helpme8
Newbie
11 months ago

Indoor Camera not recording

I have had a Roku camera for months. Well yesterday I bought 2 more. And the 2 that I bought are not recording like they should. The one I have had for a while is still working fine, I just don't kno...
Morningblossem's avatar
Morningblossem
Reel Rookie
11 months ago

I have 3 indoor Roku cameras that worked great a now that I moved will not connect. I was on the phone 2 hours and couldn’t solve my problem. Saying it was my Internet companies issue I called with my Internet company on a three-way call neither could solve the issue. My Wi-Fi provider made an Internet specifically for my cameras and everything else can connect so my Internet is not the issue. I have reset my camera reinstalled my application tried my applications on different devices and restarted my multiple times and my cameras still cannot connect. The only thing that connects my doorbell Roku camera. Very displeased and disappointed and frustrated I use these for the safety of my family and children and I cannot and no employee can help me. Not sure if I will continue being a Roku consumer.

  • tiaanna757's avatar
    tiaanna757
    Reel Rookie
    11 months ago

    Me too and it's very irritating. What exactly did we buy and paying for?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      11 months ago

      Hi Morningblossem tiaanna757,

      From the Roku Community, welcome and thanks for keeping us posted!

      We want to investigate this issue you had with the Roku camera further. Can you please provide the following information below?

      • Affected device
      • When did the issue start?
      • What troubleshooting steps have you taken so far?
      • May we have the Mac Address and the firmware version of your Roku camera? By launching the Roku smart home app, you may need to select the device from the home screen, tap settings, and device info.
      • Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)

      We look forward to hearing from you soon.

      Thanks,
      John

      • Morningblossem's avatar
        Morningblossem
        Reel Rookie
        10 months ago

        The devices are the three Roku smart, indoor cameras. The steps that I took were all the steps that your customer service representatives suggested for me. They even put in a ticket for my “issue” To be resolved, and I never got a response back. This has been an issue for the last month. I cannot get any three of my indoor Roku cameras working. A log has been submitted and it’s almost been a month and I haven’t gotten any response. Any reply. Except on the Roku community comments, which is ridiculous. I’d be very nice if someone took this seriously for a whole month now my security And home cameras have been down, not working.