Forum Discussion

Laonny's avatar
Laonny
Reel Rookie
10 months ago
Solved

Error code 20202 on Roku Wire-Free Video Doorbell SE

I am getting error code 20202, problem with wireless network. I follow all the steps to reset it including resetting the router. The only thing I found that works is if I delete everything, including the device in the app and reinstall everything. That works for a few days to a few weeks before it happens again. The Wi-Fi router is literally right next to the chime plugin, and the doorbell is less than 5 ft away from both of those. I haven't even had this for a year and it's caused nothing but problems. It will ring when someone presses the doorbell, but the camera almost never comes up. I'm at my wit's end with this, I do hard resets to fix it and then it goes right back doing what it was before. I've checked the settings in the app and everything is correct. According to the app it's connected to the internet and the signal is strong. Is there any suggestions besides what's already written down, because those don't work.

smart home wifi
  • RokuRiamie-D's avatar
    RokuRiamie-D
    3 months ago

    Hi everyone,

    Thank you for your patience as we work on this issue.

    Here's an update as of 4.2.25: The latest app version (3.2.4) should fix this issue.

    Please update the app and see if the new firmware for the Roku Smart Home app is available. Let us know if this fixes your issue. If the update isn't available right away, try checking again after some time.

    Cheers,
    Roku Community Team

13 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    10 months ago

    Hi Laonny,

    Welcome to the Roku Community!

    We're happy to have you here addressing the problem with your Roku Camera, which is showing error code 20202 related to the wireless connection. We truly appreciate the troubleshooting steps you've taken to resolve the issue, and we are more than willing to sort this out for you.

    As we can see, you have already attempted the following troubleshooting steps:

    • Resetting the router
    • Performing a factory reset on the camera
    • Setting up the camera again
    • Uninstalling the Roku Smart Home app

    Please make sure you are connected to a 2.4 GHz wireless network. If you are, we can coordinate this with our Roku Support team. Check your direct messages for further details.

    We look forward to your response.

    Regards,
    Riamie

    • Laonny's avatar
      Laonny
      Reel Rookie
      10 months ago

      Yes it is connected to my 2.4 GHz wireless network.

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      4 months ago

      Hey everyone,

      We’re aware that some Android users are seeing error code 20202 when trying to access the Roku Wireless Doorbell livestream.

      For better visibility and reference, we'll mark this post as solved.

      Status Update (3/26): We’re investigating the issue.

      Next Steps:

      • Make sure the Roku Smart Home app is updated to version 3.2.3. If not, check back as the update is rolling out.
      • If the error 20202 still happens, please send us the following info:
        • Device info: Camera model, MAC address, and firmware version
        • Phone details: Brand, model, and OS version
        • Modem/Router: Make/model
        • Log ID: Found under Account > Roku Support > Submit a Log

      Thanks for your patience and support!

      Roku Community Team

  • Jerrybob's avatar
    Jerrybob
    Reel Rookie
    7 months ago

    I have the same problem,I have to uninstall app, reinstall it, then 2 or 3 days later same thing again. If I look at account on Smart home app before uninstalling it, no email address or any of my info is there. After reinstalling app all my info is there. It's got so bad I am gonna trash an $80 Roku and get a Ring doorbell camera 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Jerrybob,

      Thanks for posting in the Roku Community!

      We noticed your post regarding an issue with your Roku Wire-Free Video Doorbell displaying error code 20202, and that your Smart Home app is not showing your information. We're here to help you with this. Please try the following troubleshooting steps below:

      1. Check if your Roku Smart Home app and device are running the latest version.
      2. Restart the internet connection of your mobile device.
      3. Try to restart also your modem and router.
      4. Use another mobile device to see if the same issue occurs.

      We hope you find these troubleshooting steps helpful. Please let us know if the issue persists.

      Cheers,
      Riamie

      • Bdmagik's avatar
        Bdmagik
        Newbie
        4 months ago

        I have the same problem. I have 5 other cameras working great, so it's not the my system. Please find a better solution because that one doesn't fix it.

    • JamesWorkman's avatar
      JamesWorkman
      Newbie
      4 months ago

      Same thing happing to me.. I love the automated reply that doesn't help any further then basic troubleshooting. I am a little disappointed since we did switch over to all Roku cameras, we have have 5 total but this doorbell is the only one with issues. I wouldn't be so upset if they actually had someone to assist you with the problem, however it is most likely just a bad product. 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Greetings, JamesWorkman.

        We appreciate you letting us know that you're also having the same issue. We're here to provide some steps you can try.

        Could you please try to re-setup the video doorbell? 

        Please keep us posted.

        Thanks,
        Roku Community Team

  • Mickey083's avatar
    Mickey083
    Newbie
    4 months ago

    I'm having that same issue right now,have done everything and still won't work. Camera doesn't come up and tried deleting it from the app and it won't get deleted. Never had this problem before,get frustrated. Restarted my wifi,disconnected the chime,started it again and still won't work. Don't want to have to delete the app and start all over,but might have to try that.

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Greetings, Mickey083.

      Thanks for letting us know that you're also having the same issue. We're here to help.

      Could you please try to uninstall and re-install the app? Let's see if that would make any difference.

      Please keep us posted.

      Thanks,
      Roku Community Team

      • mc64laugh's avatar
        mc64laugh
        Newbie
        4 months ago

        I have cameras set up very high where I will need ladders, and it's raining right now. 

  • mc64laugh's avatar
    mc64laugh
    Newbie
    4 months ago

    I'm having all the same issues the last week! 

    I am getting error code 20202, problem with wireless network. I follow all the steps to reset it including resetting the router. The only thing I found that works is if I delete everything, including the device in the app and reinstall everything. That works for a few days to a few weeks before it happens again. The Wi-Fi router is literally right next to the chime plugin, and the doorbell is less than 5 ft away from both of those. I haven't even had this for a year and it's caused nothing but problems. It will ring when someone presses the doorbell, but the camera almost never comes up. I'm at my wit's end with this, I do hard resets to fix it and then it goes right back doing what it was before. I've checked the settings in the app and everything is correct. According to the app it's connected to the internet and the signal is strong. Is there any suggestions besides what's already written down, because those don't work