Cameras & doorbells

[realjamescopp]

Yes i am having the exact same problem except my outdoor camera is not recording it is just taking pictures 

[RokuDanny-R]

@realjamescopp

Thanks for the post.

Do you have a subscription attached to your Roku Smart Home doorbell? If you had a free trial linked to that Roku Smart Home device, it's possible that the trial may have ended.

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[FRANCETANISE]

Moi aussi j'ai la même probleme

[Steelerman1951]

yea i have the subscription and everything set up correctly it worked for like 20 days then just started showing images and not video

[RokuDanny-R]

@Steelerman1951

Thanks for the post.

We would recommend checking a couple of things within the Roku mobile app:

1. do you have event recording enabled for your Roku Smart Home device?
2. when you view recorded events, are they of videos or of images

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[lulubaby97]

how do I get a subscription in order for me to have video again instead of the images that its been taking?

[renojim]

@lulubaby97, https://www.roku.com/products/smart-home/smart-home-subscription

[Vwol01]

I am having same issue now for at least a week. I have 6 cameras and a wired doorbell. All cameras work fine but doorbell only takes picture. I have event recording turned on. Doorbell is also on my subscription account for 99 cameras. 

[RokuDanny-R]

@Vwol01 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to the appropriate Roku team to investigate further.

In the meantime, can you please provide us with your mobile device brand, model, and OS so we can better understand the issue you are experiencing?

Thanks,
Danny

[Vwol01]

I have a samsung galaxy S22 android