Doorbell won't record video, only images
All of a sudden, the doorbell will only record images and won't record video. If I go I to the live camera and connect it, it will stay online briefly, but then go right back to taking images only on...
Forum Discussion
how do I get a subscription in order for me to have video again instead of the images that its been taking?
I am having same issue now for at least a week. I have 6 cameras and a wired doorbell. All cameras work fine but doorbell only takes picture. I have event recording turned on. Doorbell is also on my subscription account for 99 cameras.
Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.
I have passed along your concerns to the appropriate Roku team to investigate further.
In the meantime, can you please provide us with your mobile device brand, model, and OS so we can better understand the issue you are experiencing?
Thanks,
Danny
