Cameras & doorbells

Discover how to use Roku cameras and doorbells in your home. Join the community discussion for installation tips, troubleshooting, resources, and more.
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Re: Doorbell won't record video, only images

Yes i am having the exact same problem except my outdoor camera is not recording it is just taking pictures 

0 Kudos
RokuDanny-R
Retired Moderator

Re: Doorbell won't record video, only images

@realjamescopp

Thanks for the post.

Do you have a subscription attached to your Roku Smart Home doorbell? If you had a free trial linked to that Roku Smart Home device, it's possible that the trial may have ended.

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos

Re: Doorbell won't record video, only images

Moi aussi j'ai la même probleme

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Re: Doorbell won't record video, only images

yea i have the subscription and everything set up correctly it worked for like 20 days then just started showing images and not video

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RokuDanny-R
Retired Moderator

Re: Doorbell won't record video, only images

@Steelerman1951

Thanks for the post.

We would recommend checking a couple of things within the Roku mobile app:

  1. do you have event recording enabled for your Roku Smart Home device?
  2. when you view recorded events, are they of videos or of images

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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lulubaby97
Newbie

Re: Doorbell won't record video, only images

how do I get a subscription in order for me to have video again instead of the images that its been taking?

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renojim
Community Streaming Expert

Re: Doorbell won't record video, only images

@lulubaby97, https://www.roku.com/products/smart-home/smart-home-subscription

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Vwol01
Reel Rookie

Re: Doorbell won't record video, only images

I am having same issue now for at least a week. I have 6 cameras and a wired doorbell. All cameras work fine but doorbell only takes picture. I have event recording turned on. Doorbell is also on my subscription account for 99 cameras. 

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RokuDanny-R
Retired Moderator

Re: Doorbell won't record video, only images

@Vwol01 

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to the appropriate Roku team to investigate further.

In the meantime, can you please provide us with your mobile device brand, model, and OS so we can better understand the issue you are experiencing?


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Vwol01
Reel Rookie

Re: Doorbell won't record video, only images

I have a samsung galaxy S22 android

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