Forum Discussion

Indoorcamera123's avatar
Indoorcamera123
Reel Rookie
8 months ago

Deleting camera access from previous user

Can the previous email account associated with the Roku camera gain access to the camera again? How can you delete their acces? I've changed my phone number, different wifi, and a new email but I feel they still have access to their old email that was linked to the camera. And once I reset it with a new email and phone number and wifi, does that necessarily mean only "I" have access to  the camera or does thus person still do also? It's creeping me out Roku, y'all better fix this if that's the case. 

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Indoorcamera123 

    Roku cameras (and SmartHome devices) are linked to a Roku account (an associated email address).  If you have changed your email address (and linked your Roku camera to this email address thus creating a new Roku account), then the old Roku account and email address can no longer access your camera. (make sure you have not re-used the same password with this new email address).