Cameras & doorbells

[Marisavasquez19]

One of my camera is not recording I'm paying for 3 cameras and it's telling me it needs permission and I'm setting it on recording motion sound and it still not recording nothing since day one the other 2 camera record but this one does not I don't know what to do 

[RokuJohnB · Accepted solution]

Hi @Marisavasquez19,

Thank you for your first post here in the Roku Community!

We understand you're having a problem with the Roku camera since it will not record. We're happy to help. Ensure that the Roku Smart Home app and camera firmware are up to date. Ensure that motion and sound are turned on in the Events Recording setting. Check if there are no event recording schedules. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.

We would recommend trying to see if that resolves your issue. Please keep us posted.

All the best,
John