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Mrtkaya1111
Level 7

Need support for Canada customer order

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We reside in Canada and we purchased Roku stick 4K+ but after 2 months it failed and I called the Roku customer service and I was informed that I needed to send the product at my own cost and they will inspect and send me a new once they receive - for $70 product - $30 is shipping cost that I have to pay from my own pocket, this is not acceptable. In Canadian website there is no any note that indicates shipping cost will be incurred by purchaser during any defects… Roku has confirmed that this is not mentioned in Canadian Roku website… In addition sending the old unit and receiving the new one will take roughly 2 -3 weeks… There are many people are having similar issues regarding performance and reliability - safe your money and order “fire stick”, which is more reliable and they have better customer service what I have observed based on my reviews…

I am very disappointed and this is not acceptable… 

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need support for Canada customer

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@Mrtkaya1111

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Need support for Canada customer

Jump to solution

@Mrtkaya1111

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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