Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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columbinemarie
Level 7

I need help to cancel a subscription

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i have been unable to reach out to roku to cancel a subscription i didn’t authorize in the first place.  i have been trying to reach out to roku for about 3 years to cancel the account to no avail!!!  please help!  roku has stolen over $200.00 from me and roku does not provide customer service for this issue which has become fraudulent!

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RokuKariza-D
Roku Employee
Roku Employee

Re: I need help to cancel a subscription

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Hi @columbinemarie

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: I need help to cancel a subscription

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Hi @columbinemarie

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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HDMIGuy
Level 12

Re: I need help to cancel a subscription

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Log in to your Roku account.  If the subscription is not there it is not Roku that is responsible for the charge.


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MySLOLife
Level 7

Re: I need help to cancel a subscription

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If you are having trouble reaching customer service, here's the phone number and associated information that may be helpful.

https://gethuman.com/phone-number/Roku

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