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DaveGodin
Level 7

Game Pass subscription does not work

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ONCE AGAIN! I am starting off the NFL season without access to preseason games because I cant get gamepass to work!!!!!!

the problem: I received notice that my subscription to game pass had been renewed.  Below is what I received via email.  Today I opened up NFL on Roku and attempted to open the Green Bay preseason game. When I did I was redirected to a screen giving options to subscribe or restore purchase. I selected Restore Purchase. The result was the program sent me back to the home screen.  So I tried again.  this time I selected Subscribe. I received a popup notice that I was already subscribed and I should sign in to this channel to start streaming.  But I am already signed in! What would I sign in to? 

I attempted to manage my subscription in NFL on Roku. using the person icon, I then selected subscriptions and tried restore purchase.  The result is "operation Failed"

Now WHAT!!!!!!!!!!

Hi David

Your updated NFL Game Pass subscription for $99.99 per year starts today.

The subscription will renew on August 03, 2022.

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1 Solution

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GANFLFAN
Level 8

Re: Game Pass subscription does not work

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Was able to finally get this working. What I did was go to NFL.com and reset my password. 

View solution in original post

14 REPLIES 14\
RokuKariza-D
Roku Employee
Roku Employee

Re: Game Pass subscription does not work

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Hey @DaveGodin

We're sorry to hear about the issue you're experiencing.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If the issue persists after the suggested troubleshooting above, get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Djjon2165
Level 7

Accessing the NFL app in the roku device

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Anyone having trouble accessing the NFL app when I click to enter it goes blank then takes me back to the home screen

Khalil
Level 7

Accessing NFL Network on NFL App

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Is anyone else having trouble accessing NFL Network via the NFL App? I am constantly told to sign into my cable provider even though I have been signed into my cable provider. 

I have signed in and out at least 60 times and nothing has changed 

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jtek47
Level 7

Re: Accessing NFL Network on NFL App

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I can’t get past sign in with provider. I don’t have a provider and didn’t know you had to or I wouldn’t have purchased. Everything I read said gamepass is the way to watch if you don’t have cable

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StreamerUser
Level 20

Re: Accessing NFL Network on NFL App

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@jtek47 

When I open the NFL app (5.0.4) it takes me to the Home page.

To sign into Game Pass:  Home/Account(Person symbol)/Subscriptions/Sign-in to Game Pass i

Notice the Game Pass description:  "Watch live out-of-market Preseason games and replay every game all season long".

Notice the TV Provider description:  "Watch live games, pre-game shows, NFL Network and more by connecting your TV Provider"

https://en.wikipedia.org/wiki/NFL_Game_Pass

"For users in North America, only out-of-market preseason games can be viewed live; full replays of all the games become available on demand after their original live broadcasts end. Live preseason, regular season, and postseason games are available to international users"

It clearly only gives access to live Preseason out of market games in the US.

You'll need a TV provider or Paramount+ subscription to access live games otherwise in the NFL app.

I suggest you try one of the OTT TV Providers (YouTube TV, Sling Live TV, Hulu Live TV, etc).

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angrygnat
Level 7

Re: Game Pass subscription does not work

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Did you get this resolved, I have the same problem. ROKU support is zero help, NFL runs the channel. NFL support is pathetic. Cannot log into game pass thru any other method because the login is thru ROKU which also means that we have no account with NFL thru which we might get support. Crazy.

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GANFLFAN
Level 8

Re: Game Pass subscription does not work

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I am having the same exact issue. After activating, it forces me to sign in, but says my NFL subscription user or password are incorrect and to visit NFL.com if I have issues. I go there and sign in fine, and can see the games. But then I come back and attempt to sign in to my Roku account on my TV and it still won't sign in to the NFL App for GAMEPASS. If I click the sign up button, it tells me I have already purchased the channel (?!)

Very frustrating. Please fix this. 

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StreamerUser
Level 20

Re: Game Pass subscription does not work

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@angrygnat 

You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

Try reinstalling the app, but you need to cancel your Roku Pay-based NFL GamePass subscription first (you'll still have  all the remaining subscription time):

1) Cancel sub:   https://my.roku.com/account/subscriptions

2) Reinstall NFL app:

   A) Remove the NFL app (Highlight the app, press the Options (*) button on the remote, then Remove)

   B) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

   C) Re-install the NFL app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

3) If you want, re-subscribe directly from the NFL next time (to be able to better manage account issues)

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GANFLFAN
Level 8

Re: Game Pass subscription does not work

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I did this. Twice. 

It's still not accepting my "email address or password".

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