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R0kugal
Newbie

Can’t change Old email address on account to cancel my subscription

I bought the Roku TV from someone and later purchased a subscription for HBOmax. I’m trying to cancel it but it still has the other person’s email which I can’t access or contact. I reset my tv and made a new account but the billing is still on the old roku account. I need help to contact someone to cancel my subscription through the old email. Thank you 

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TrooperDada326
Roku Guru

Re: Can’t change Old email address on account to cancel my subscription

Is your problem with the TV or HBO? When you go to settings/ about does it show your email? Also it’s best to sign up through HBO if you want it and not Roku. 

https://community.roku.com/t5/Channel-Issues-Questions/HBO-Max-How-to-log-out-and-log-back-in-with-d...