Account, payments & subscriptions

[RokuReynan-L · Accepted solution]

Hi, @sassy2u.

Welcome to the Roku Community!

Thank you for informing us about being charged without a subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

You may also follow these steps to check your active subscriptions:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

Furthermore, you may visit this support article on how to view your Roku purchase history and charges to your account

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

[txjohn34]

I was billed 20.56 and did not authorize this. Nothing is in my purchase history. How can this be fixed???

[renojim]

@txjohn34, all you'll get here is the standard "contact account/payment support at https://support.roku.com/contactus".