Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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luckyl100
Level 7

unauthorized charge to my account please remove it it is about $106 and i dont want it

unauthorized payment to my account for $106 which I did not approve. Please change it back to regular payment of $16 and reinburse my account     Thank you, Janice Campbell

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3 REPLIES 3
RokuMary-F
Roku Employee
Roku Employee

Re: unauthorized charge to my account please remove it it is about $106 and i dont want it

Hi @luckyl100,

Thanks for posting in the Roku Community! 
Please be aware that all transactions from Roku appear with the company name ("Roku") in credit card and bank statements.
In addition, have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Click on Manage your subscriptions.
4. When the “My subscriptions” page loads, you will find all your channel subscriptions that get billed by Roku, along with the terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.
5. Select Unsubscribe or Renew depending on how you want to manage your subscriptions.
I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?
For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions, and have a good day!
Thanks,
Mary
 

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Tnice2271
Level 7

Re: unauthorized charge to my account please remove it it is about $106 and i dont want it

I saw that showtime was 99 a month for 2 months but they charge me $11 and some change I don’t want it if it is not what it avertised

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RokuMary-F
Roku Employee
Roku Employee

Re: unauthorized charge to my account please remove it it is about $106 and i dont want it

Hi @luckyl100 @Tnice2271,

Thanks for posting in the Roku Community! 
Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?
If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions, and have a good day!
Thanks,
Mary

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