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chrissaul
Newbie

return for refund not allowed since it took 31 days to be delivered

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I want a refund for the sound bar I purchased but it took roku 31 days to deliver the unit and the refund is only good for 30 days, is this a scam? 

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RokuAustin
Community Manager
Community Manager

Re: return for refund not allowed since it took 31 days to be delivered

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@chrissaul wrote:

I want a refund for the sound bar I purchased but it took roku 31 days to deliver the unit and the refund is only good for 30 days, is this a scam? 


Hey Chris! You can still submit the RMA form and an agent can handle this for you. I went ahead and forwarded your details to our team, they'll reach out directly via email.

Happy Streaming!

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RokuAustin
Community Manager
Community Manager

Re: return for refund not allowed since it took 31 days to be delivered

Jump to solution

@chrissaul wrote:

I want a refund for the sound bar I purchased but it took roku 31 days to deliver the unit and the refund is only good for 30 days, is this a scam? 


Hey Chris! You can still submit the RMA form and an agent can handle this for you. I went ahead and forwarded your details to our team, they'll reach out directly via email.

Happy Streaming!

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
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