Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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drmail3000
Level 7

need new account. Old email and PIN are with previous owner and not retrievable

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The TCL Roku TV came with the purchase of our home. I want to add favorite channels and need a PIN

I have the previous owner's email and the last four of his credit card from the setting / account info but cant't contact the previous owner to provide the PIN. What do I do? Ho to reset the TV/Roku account?

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Strega
Level 17

Re: need new account. Old email and PIN are with previous owner and not retrievable

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Try a factory reset and connect it to an account of your own creation.

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Strega
Level 17

Re: need new account. Old email and PIN are with previous owner and not retrievable

Jump to solution

Try a factory reset and connect it to an account of your own creation.