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evanmercer
Newbie
‎07-06-2023 10:23 AM

my roku premiere device Model number 3920X is broken.....how do I get a replacement?

The hdmi port fell out of the roku device model number 3920X.   I need a replacement and can't find any way to contact ROKU support about this issue.  

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Strega2
Roku Guru
‎07-06-2023 10:44 AM

Re: my roku premiere device Model number 3920X is broken.....how do I get a replacement?

If you’re within the warranty period, then you can go here:

https://support.roku.com/article/208757058

If you’re not within the warranty period (which seems likely) then you can pick up a new one anywhere.

Banned but back. Because why not?
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