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mjs10126
Level 7

i have an RMA. I shipped the prduct back. USPS shows it was received, but havent heard anything?

When should I receive a response from ROKU about my broken device I returned? I havent  an email or any kind of response.

 

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1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: i have an RMA. I shipped the prduct back. USPS shows it was received, but havent heard anything?

Hello @mjs10126

Thanks for the post.

For order-related concerns, it may be more effective to get help from our Support team. You can contact them here: support.roku.com/contactus then choose 'Questions about returning my Roku device or managing my order' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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