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hernandez49
Level 7

husbands card was chargedfor philo and we canceled it on9/30/2020 for 21.39 we want that refunded

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my husbands card was charged fro philo and we cancelled that on 9/30/2020 and philo aaid we need to contact u cause they didnt take the payment we want a refund on the anoumt you took

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RokuKariza-D
Roku Employee
Roku Employee

Re: husbands card was chargedfor philo and we canceled it on9/30/2020 for 21.39 we want that refu...

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Hey @hernandez49

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: husbands card was chargedfor philo and we canceled it on9/30/2020 for 21.39 we want that refu...

Jump to solution

Hey @hernandez49

Thanks for posting here in the Community.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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