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Level 7

cancel order proves to be impossible

Why is it impossible to cancel an order? I mean seriously, if it's pending there should be an easy option of just cancelling!!!!

Tried calling and was on hold for Indy an hour until i got tired and just hung up. So now i have to wait till i receive the incorrect item.

Your support and website are the absolute worst!!!!!!!!!


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Roku Employee
Roku Employee

Re: cancel order proves to be impossible

Hi @jesse6524,

Thanks for reaching out to the Roku community!

We're sorry to hear about this wasn't a smooth resolution. I'll follow up with our team to share this report and have them help take a closer look. 

We are working on ways to better improve this process and we appreciate your patience with this matter.



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