Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrongfully charged for fandango now trolls movie

Hi I was wrongfully charged for a movie , trolls world tour movie. Can I please get the 20$ back. Again I did not order this movie but was charged for it. I have deleted my payment method after the fact because now I fear your accounts are not safe.

0 Kudos
Community Streaming Expert

Re: Wrongfully charged for fandango now trolls movie

Did you have your account protected with a PIN that must be entered to make a purchase? This is a great protection against stray charges.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos