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Carlow
Level 7

Wrong payment method removed

I had originally used PayPal for my account setup. I want to change to using a card and remove PayPal. I have added the card, but when I click on PayPal and select remove payment method, it removes the card instead. I have tried this 4 times now, 3 last night and once just before posting. I am selecting PayPal and clicking remove payment. Do I have to wait longer for the card to be accepted into my account? I have not paid for anything thru Roku. I subscribed to YouTube TV on my computer before I purchaced the Streaming Stick + 

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4 REPLIES 4
renojim
Community Streaming Expert

Re: Wrong payment method removed

It's not necessary to have a payment method attached to your Roku account.  If you don't plan on purchasing or subscribing to anything through Roku just remove Paypal without adding a card.  Or, remove Paypal before you add the card.

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Carlow
Level 7

Re: Wrong payment method removed

Then Why did they ask for a payment method? I still can't remove PayPal from my account. There is no option. 

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renojim
Community Streaming Expert

Re: Wrong payment method removed

They ask for it to encourage you to purchase things through them for which they get a cut.  There's a not very obvious way to opt-out when you first set up a Roku account.  I don't know why you can't remove PayPal; I've only every used credit cards.  I wonder if you could remove it or block purchases from the PayPal side of things.  Make sure you add a PIN to your Roku account to prevent inadvertent purchases.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Wrong payment method removed

@Carlow

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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