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rubylong97
Newbie
‎10-26-2023 04:08 PM

Why wont you take my payment

Why every month does my service shut off and then will not take a payment keeps sending in circles. What the **bleep**. 

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3 REPLIES 3
renojim
Community Streaming Expert
‎10-26-2023 07:11 PM

Re: Why wont you take my payment

@rubylong97, what service shuts off?  Roku isn't a service that requires any kind of payment.  You need to give a lot more information about what's going on.

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Terry1945
Newbie
‎11-02-2023 01:47 PM

Re: Why wont you take my payment

It’s Terry Wilson trying too make a payment but you’re refusing to except please give me a phone call at this number thank you 

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RokuJanadeeK
Community Moderator
Community Moderator
‎11-03-2023 09:29 AM

Re: Why wont you take my payment

HI @Terry1945,

Thanks for bringing this to our attention. Please be aware that, for safety and privacy purposes, we have removed personal information that you have shared.

With regard to payment concerns, if it's a subscription via Roku, you'll want to contact our account-billing team directly, as they are the best ones who can help you further. You can visit them at https://support.roku.com/contactus and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

Feel free to contact us if you have other inquiries.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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