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BonnieBoop
Level 7

Why do I have to keep cancelling channels ugh?

I cancelled all channels last month because new channels keep adding on my account I need to put a lock on that somehow. I had to cancel again today after being charged for shudder and amc don't know what that is and philo after being charged again. I cannot afford this. I made a Philo acct and cancelled Philo that way after canceling it on Roku last month. I'm starting to think ROKU  is a scammer.

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4 REPLIES 4
Strega
Level 17

Re: Why do I have to keep cancelling channels ugh?

I suggest you put a PIN on your account:

https://support.roku.com/article/220128567

 

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HDMIGuy
Level 14

Re: Why do I have to keep cancelling channels ugh?

Login to https://my.roku.com/account on a computer or tablet.  Change your password and as Strega suggested put a pin on the account.  Roku is NOT adding these channels but someone who has gained access to your account is.

Stanka2015
Level 7

Re: Why do I have to keep cancelling channels ugh?

This is the same problem I'm having I got Philo but ruko keep charging me I have a pin on my account so I'm not understanding why they are charging I have the date I was charged 11/22/2021 

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RokuMary-F
Roku Employee
Roku Employee

Re: Why do I have to keep cancelling channels ugh?

Hi @Stanka2015,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks for your patience regarding this issue.

Regards,
Mary

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