Account, payments & subscriptions

[pb4072]

You suck, Roku, at me being able to contact you, to start with. There's a "Contact Us" way, way at the bottom of your web page, barely visible.

Anyway, I asked you last month, on this web site, to change my credit card information. Now I see, though, that you'e still charging my old card. What's so hard about this?

[renojim · Accepted solution]

@pb4072, this "community" is mostly users trying to help other users.  To change your payment information you should be able to do that by logging into your account at https://my.roku.com.  You should also be able to get help with your account at https://support.roku.com/contactus.

[pb4072 · Accepted solution]

No. That's my point. I changed my credit card info. over a month ago. But they still continue to charge my old card. And, so, if I can't get help from Roku itself, that's why I thought using this community would help me.

Anyway, thanks a lot.