Account, payments & subscriptions

[Terricalouis45]

I'm canceling and calling my bank

[RokuReynan-L · Accepted solution]

Hi, @Terricalouis45.

Welcome to the Roku Community!

We understand that you got charged twice on your account. In this case, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

We hope this will be sorted out soon.

Thanks,
Reynan

[JWS9518]

In addition to calling your bank, I would suggest reaching out to Hulu/Disney customer support directly as well.