Account, payments & subscriptions

[beads4201]

I'm being charged 7.99 from Roku and I don't know what it is for I tried to cancel it but I can't because I don't know what it is for but when I go on your website it says I was only charged 1.99 on Jan 27 but my card says 7.99 on Jan 29 why is this

[RokuArjiemar · Accepted solution]

Hello! @beads4201,

It's so great to have you with us here in the Roku Community!

In this situation, it would be best to reach out to the Roku account and billing team for direct assistance. They have dedicated support channels, including email, chat, and phone support, to help customers in your situation. You can contact them by visiting here. They will be able to guide you through the necessary steps and provide you with the assistance you need.

Please don't hesitate to reach out to them for help with your payment and account-related concerns. They will be in a better position to address your specific situation.

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

Thanks,
Arjiemar