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Kieran3413
Level 7

What is my monthly bill from Roku for, as I've already paid for the Streming Stick

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Why do I get monthly bill from Roku?

I bought the streaming stick, so it's mine.

I pay for Netflix (et. al.).

Is the bill for some "Roku Channel" with a bunch of content I have never ever used?

How do I turn it off?

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RokuKariza-D
Roku Employee
Roku Employee

Re: What is my monthly bill from Roku for, as I've already paid for the Streming Stick

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Hey @Kieran3413

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: What is my monthly bill from Roku for, as I've already paid for the Streming Stick

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Hey @Kieran3413

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Strega
Level 17

Re: What is my monthly bill from Roku for, as I've already paid for the Streming Stick

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Does the bill not say anything?  Usually you see something like: "Roku for CBS" or "Roku for Warner" or something of that sort.  (If, for example, you have selected those particular services.)

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renojim
Community Streaming Expert

Re: What is my monthly bill from Roku for, as I've already paid for the Streming Stick

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Also, check your subscriptions at https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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