Account, payments & subscriptions

[DNESHEIM]

I keep getting charged for something called FindStep Roku Channel Maker, why?

[renojim · Accepted solution]

Well, a web search finds this.  They aren't affiliated with Roku.

[RitaB]

How do you cancel this mess and what is it anyway?

[RokuJanadeeK · Accepted solution]

Hi @RitaB,

Thanks for posting in the Roku Community!

We understand that you need assistance with canceling certain subscriptions on Roku.

To cancel subscriptions billed through Roku Pay:

1. Sign in to your Roku account and go to Subscriptions.
2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew.
3. Continue to use your subscription until the end of your current billing cycle.

Further, you can refer to this support page on how to turn off auto-renew and cancel a subscription.

We hope you'll find this information useful. Let us know in case you still have any questions.

All the best,
Janadee

[RitaB]

yeah I tried that and Findstep channel maker is not there

[RitaB]

Have you found out how to cancel this?

[RokuTakashi · Accepted solution]

Hi, @RitaB

Thanks for posting here in the Roku Community.

We understand that you're disputing a charge with FindStep on Roku, and we'd be glad to assist. For this issue, it may be best to reach out to our Accounts and Billing team to be better assisted. 

Kindly follow the steps below to be in contact with our Accounts and Billing team.

1. Please visit: support.roku.com
2. Sign in to your account
3. Look for the "Agent Support" tab at the bottom right corner of the page
4. Click "Check support options"
5. Click Account, Payments & subscriptions

You can also view and check the charges on your account and this link will help you out: How to review your purchase history and charges to your Roku account

Furthermore, if this isn't disputed by our team, we recommend reaching out to FindStep support directly. You may reach them at FindStep.

We hope this will be sorted out soon.

Best wishes,
Kash