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Bobbythek
Newbie
‎06-09-2023 04:22 PM

Upgrade offer but charged full price

So today I tried to order a supposed upgrade unit for $19.95...only my invoice charge shown is over $32!

Of course I can't seem to speak to anyone.  Also they do not have my correct address.  I changed the address and get a message "Roku doesn't ship to that area"???????  Its 5 miles from my previous address.  again its seemingly impossible to speak with anyone and support just keeps "loading"... after 20 minutes of loading I give up.  I've been a customer since they arrived on the scene.... they have become just another unfriendly company.  So frustrating.

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RokuCarly
Community Moderator
Community Moderator
‎06-10-2023 02:00 PM

Re: Upgrade offer but charged full price

Hi @Bobbythek.

Welcome and thank you for posting here at the Roku Community!

We regret to hear about the experience that you've been through.

It will be more effective for you to directly contact our Billing team regarding this matter.

Kindly contact them directly through our Account-Billing Support page and choose the option for "Account, payments & subscriptions" and they will further assist you with this.

All the best,

Carly

Carly Y.
Roku Community Moderator
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