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Mj723
Level 7

Unrecognized charges on my bank statement.

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Unrecognized charges on my bank statement for: The Roku Channel for $10.99, Roku for Hulu for $12.99. These are NOT subscriptions in my Roku account. I am unable to CANCEL them! The phone number associated with the charges is: 816-272-8107. The recorded message at this number explains to go to website: support.roku.com. Has your system been "hacked"?!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unrecognized charges on my bank statement.

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Hi @Mj723

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unrecognized charges on my bank statement.

Jump to solution

Hi @Mj723

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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