Account, payments & subscriptions

[armstrongB1996]

I’m being charged $14.99 for a subscription that says Roku media player. I logged into the account & went to subscriptions and I’m not subscribed to anything so y are you taking $14.99 out of my account 

[renojim]

If you have no subscriptions then it isn't Roku that's charging you.  Plus, there's no such thing as a "Roku media player" subscription.  Call your financial institution and dispute the charge.  It's up to them to find out where it's really coming from.

[RokuDanny-R · Accepted solution]

Hey @armstrongB1996!

Thanks for reaching out here. I was able to check the account associated with your Community email address and didn't find any Roku-billed subscriptions. Is it possible that you have another Roku account under a different email address? Otherwise, go ahead and reach out to your financial institution. 

Thanks!
Danny