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arleshiae1
Newbie
‎11-14-2022 06:34 AM

Unrecognizable Charge Posted on My Account

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Charges have posted my account for the subscriptions I know I have. Why suddenly a new charge has been deducted from my account for 19.44??

No explanation at all. JUST TOOK IT. I need to know what is this. And WHY IS THIS all of a sudden!!??? 

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1 Solution

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RokuKariza-D
Retired Moderator
‎11-14-2022 06:38 AM

Re: Unrecognizable Charge Posted on My Account

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Hi @arleshiae1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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2 REPLIES 2
RokuKariza-D
Retired Moderator
‎11-14-2022 06:38 AM

Re: Unrecognizable Charge Posted on My Account

Jump to solution

Hi @arleshiae1

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru
‎11-14-2022 11:28 AM

Re: Unrecognizable Charge Posted on My Account

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@arleshiae1 Have you logged into your Roku account on a phone or computer and checked your subscriptions?  If not you need to do that and if you find the subscription, then unsubscribe.  If there are no subscriptions you do not recognize, you may need to contact your financial institution and dispute the charge.  If the subscription is not listed on your Roku account I don't think Roku is going to be able to assist you.

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